Worker-Driven Social Responsibility Network

How to Create a Worker Safety Hotline That Really Works: Milk with Dignity Case Study

“…We studied one effective hotline to see what might be different and replicable about it. The hotline is part of the enforcement arm of a private, supply chain monitoring effort, the Milk with Dignity Program (MD), a member of the Worker-Driven Social Responsibility Network. Unlike other hotlines, the MD program hotline is well-utilized, fielding more than 460 calls over 30 months from a population of approximately 260 workers. This success is even more impressive because the MD program serves a workforce largely comprised of economically precarious, migrant workers, who are less likely to complain than other workers.”

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